Refund policy

Return and Refund Policy

Last Updated: 7 April 2026

Thank you for shopping at Aqida Coffee Roasters . We take pride in providing fresh, high-quality coffee beans.

Due to the perishable nature of coffee and for food safety reasons, our return policy differs from standard merchandise returns. Please read this policy carefully before making a purchase.

Coffee Bean Returns

We do not accept returns or exchanges on coffee beans once the product has been shipped .

Because our coffee is roasted to order for peak freshness and classified as a perishable food item, we cannot accept returns or issue refunds for:

  • Change of mind

  • Buyer's remorse

  • Not liking the taste or flavor profile

Damaged, Defective, or Incorrect Orders

If your coffee arrives damaged, defective, or is the wrong item, we've got you covered.

You must notify us within 7 days of delivery to be eligible for a replacement or refund . Please follow these steps:

  1. Contact us at info@aqidacoffeeroasters.com with your order number.

  2. Include clear photographic evidence showing the issue (e.g., damaged packaging, incorrect product).

  3. If approved, we will ship a replacement at no cost to you or issue a full refund to your original payment method.

Non-Returnable Items

The following items cannot be returned or refunded :

  • Coffee beans (once shipped)

  • Gift cards

  • Final sale or clearance items

  • Subscription products (you may cancel future recurring orders before the next billing cycle)

Refunds (For Approved Claims)

Once your refund is approved for a damaged or incorrect order, we will process the credit within 5-10 business days . The refund will be applied to your original payment method.

Late or Missing Refunds

If you haven't received a refund after 10 business days:

  1. Check your bank or credit card account again—processing times vary by issuer.

  2. Contact your bank or credit card company directly.

  3. If you've done this and still have questions, email us at info@aqidacoffeeroasters.com

Cancellations

You may cancel your order for a full refund within 2 hours of placing it, before the roasting process begins. After this window, your beans are likely already in production and cannot be canceled.

Contact Information

For any return, refund, or exchange inquiries, please contact us at:

Email: info@aqidacoffeeroasters.com